Introduction
The CakeBox Jamaica ("the store") is committed to providing its customers with high-quality products and services. If you are not satisfied with your purchase, please review our return policy below.
Return Eligibility
a. Unused Products: We accept returns for unused products within 3 days of delivery.
b. Defective Products: We accept returns for defective products within 3 days of delivery.
c. Non-Returnable Products: We do not accept returns for edible products (such as food coloring and flavoring), custom orders, or sale items.
Return Process
a. Notify Us: To initiate a return, please contact us at hello@thecakeboxjamaica.com and provide your order number and reason for return.
b. Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service.
c. Product Condition: Returned products must be in their original condition and packaging.
d. Refund: Once we receive your returned product, we will inspect it and issue a refund to your original payment method. Please note that it may take up to 14 business days for the refund to appear on your account.
Damaged or Lost Products
a. Damaged Products: If your product is damaged during shipping, please contact us at hello@thecakeboxjamaica.com and provide photos of the damaged product and packaging. We will replace the product or issue a refund, depending on your preference.
b. Lost Products: If your product is lost during shipping, please contact us at hello@thecakeboxjamaica.com. We will work with the shipping carrier to locate the product or issue a refund.
In-Store Returns
a. If you purchased a product in-store, you may return it to our physical location within 3 days of purchase.
b. Please bring your receipt and the product in its original condition and packaging.
c. We will issue a refund to your original payment method.
Contact Us
If you have any questions or concerns about our return policy, please contact us at hello@thecakeboxjamaica.com.
By making a purchase from The CakeBox Jamaica, you acknowledge that you have read, understood, and agreed to our return policy.
